Africa Gem Gallery Africa

Return Policy

Customer satisfaction is most important to us. We strive to offer the customer the best quality gemstones.

Should you not be entirely happy with your purchase then you may return it to us within 20 days of receipt for a full refund.

The item should be in its original and undamaged condition and be in the original gem box or bag.

Return packaging and shipping fees are the responsibility of the sender.

All sales are final after 20 days (returned items must be postmarked within 20 days of the date of the order being received).

In many countries, declared shipments may be subject to applicable customs fees and taxes.

Buyers are responsible for any customs, tax and duties owed. Returns made due to the aforementioned cannot be authorized.

All refunds are made via the same method as payment received. Shipping, insurance and credit card processing costs are non-refundable.

There is no restocking fee.